Refund & Cancellation Policy

This policy explains how cancellations and refunds work at Coderg Technologies. Because we do two different kinds of work, the terms differ depending on what you paid for:

• Custom software services — project work delivered to a client under an agreement.
• Software subscriptions — recurring monthly or annual plans for the software products we operate.
• One-time software purchases — a single payment for a product, plan or feature.

Find the section that matches your purchase below. If you are not sure which applies, write to us and we will tell you.

The short version

You can cancel a project any time before it is completed, and we will refund what you have paid for work not yet done. The 20% signing amount is not refundable, and once a project is completed there is no refund except by mutual agreement.

Cancelling a project

Write to us and we will stop work, confirm what has been completed up to that point, and settle the account.

How amounts are treated

• The 20% signing amount is non-refundable. It reserves the delivery slot and covers the scoping work done before development starts.
• Work already completed and delivered up to the cancellation date is payable.
• Any amount paid in advance for work not yet started is refundable, less costs already incurred on your behalf — for example third-party licences, subscriptions or services bought for the project.

After completion

Once a project has been completed and delivered, we do not issue refunds. Where something has gone wrong, we would rather fix it than argue about it — and a partial refund is available where both sides agree that is the fairest outcome.

If work does not meet the agreed scope

If a deliverable does not match the scope agreed in writing, tell us. We will correct it at no additional cost. Where a correction is not possible, we will discuss a fair resolution, which may include a partial refund of the amount paid for that deliverable.

Timelines

A cancellation request is acknowledged within two hours during our support hours (10:00 AM – 5:00 PM IST, Monday to Friday). A final statement of account follows, and any refundable amount is returned once that statement is agreed.

Cancelling a subscription

You can cancel a subscription at any time from your account settings in the product, or by writing to us. There is no cancellation fee.

• Cancellation stops future renewals. It does not end your current period.
• You keep access until the end of the period you have already paid for.
• After that date, no further amount is charged and paid access ends.

Refunds on subscriptions

Refund windows and whether part-used periods are pro-rated are set per product, because our products differ in how they are used and billed. The terms that apply to your subscription are published on that product’s own website and shown before you subscribe: Kaanuni Paramarsh, ParthOne, SplitWisely.

These apply to every product regardless:

• Renewals charged in error, or charged after a cancellation was correctly submitted, are refunded in full.
• If a product is unavailable for an extended period because of a fault on our side, contact us — we will look at the specific case and may issue a credit or refund.

Free trials

Where a free trial is offered, its terms are shown before you start it. Cancelling before the trial ends means no charge is made.

A one-time purchase is a single payment for a product, plan or feature rather than a recurring subscription.

As with subscriptions, the refund window for a one-time purchase — and how it applies to digital content you can access or download immediately — is set per product and published on that product’s own website before you buy.

These apply to every product regardless:

• Duplicate or accidental payments are refunded in full once confirmed.
• If the product does not work as described and we cannot fix it, we will refund the amount paid for it.

Write to codergtechnologies@gmail.com from the email address linked to your account or engagement, or use the contact form and choose Support.

Please include:

• the product, plan or project the request relates to;
• the date and amount of the payment;
• the transaction or invoice reference, if you have it;
• a short description of the reason for the request.

We acknowledge requests within 2 Hours.

• Approved refunds are paid directly to the bank account or payment method used for the original transaction. We do not issue refunds as store credit or vouchers.
• We initiate an approved refund without undue delay once the amount has been agreed.
• The time for the amount to appear in your account is set by your bank or card issuer and is outside our control.
• Refunds are made in the currency of the original transaction. Any currency conversion or bank charges applied by your provider are outside our control.

Unless required by law, we do not refund:

• work already completed and delivered under an agreed project scope;
• the 20% signing amount on a custom software project;
• third-party costs already paid on your behalf, such as licences, domains, hosting or subscriptions;
• requests made after the applicable refund window has closed;
• accounts suspended or terminated for a breach of our Terms & Conditions.

Where a case does not fit neatly into this policy, tell us what happened — we would rather look at it properly than apply a rule that does not fit.

We may update this policy as our products and services change. The policy that applies to a transaction is the one published at the time of that transaction.

Questions can be sent to codergtechnologies@gmail.com or +91 7340313807.

Coderg Technologies (registered as CODERG TECHNOLOGIES, Udyam Registration Number UDYAM-UP-08-0053747)
1868/13, 3rd Floor, GP Ext., Kalkaji
New Delhi, DL 110019, India